The club posted the following statement on page eight of the programme for the QPR game yesterday:
"The club are aware that some supporters were yet to receive their new season ticket cards in the week leading up to this afternoon's game. With the ticket office opening late on Friday evening and early this morning we hope all fans were able to collect their reprints as necessary and would like to apologise to those fans who were affected for the inconvenience caused."
CAS Trust welcome this apology although we are conscious of the fact that people who didn't buy a programme might not be aware of it as, although a similar statement was posted on the club's website on Wednesday, it didn't seem to be visible later in the week. Given that, yet again, supporters reported difficulties finding programme sellers before the game it is likely that only a minority of those inconvenienced by the season ticket mailing delay will know about the apology.
We note that statement makes no mention of any shortcomings on behalf of The Royal Mail.
CAS Trust would like to invite anyone who was inconvenienced by the delays to contact us with details. It is a matter we would like to take up with the club and the more specific examples we have available the greater will be our effectiveness in doing so.
Please email firstname.lastname@example.org