Explanation and further apology regarding season tickets

Soccer - Charlton Athletic - Roland Duchatelet Press Conference - The Valley

The club made the following announcement on their website today:

Charlton would like to provide an update to supporters, following the installation of the club’s new ticketing system for the 2015/16 season.
With season-ticket sales surpassing the 10,000 mark, more fans have pledged their support than last year, including 1,500 new individuals booking their place in SE7 for the new campaign.
With the new electronic entry systems being used heavily around the stadium for the first time during Saturday's 2-0 opening day victory over Queens Park Rangers, the club were also pleased that supporters were able to enter the ground quickly and easily, with no difficulties reported.
However, we are also aware that there are a number of season-ticket holders who are still waiting to receive their cards for the new season.
While all season tickets were sent out by Friday, July 31st, the club were to later discover technical difficulties surrounding data migration to the new system and Charlton would like to offer its apologies to those fans who were affected.
“We would like to apologise to all those supporters who have faced delays in receiving their tickets,” said Charlton CEO Katrien Meire.
“Although there has been an early issue, the new system will bring a huge amount of improvement to the way we sell our tickets.
“With the changes made, it will be much easier for fans to purchase their tickets, and in turn, encourage a new fan base to The Valley. No doubt, it will provide a long-term benefit for the football club in the future.
“It was a huge change to undertake and I would like to thank fans for their patience during the process.”
Fans who have already ordered a re-print of their 2015/16 season ticket can collect theirs from the Ticket Office on Tuesday from 9am until half-time of the Capital One Cup clash versus Dagenham & Redbridge and then again after full-time.
Tickets which are not collected on Tuesday evening will be posted out via first-class mail on Wednesday.
The ticket office will also be open for extended hours between 9am and 6pm on Wednesday and 9am to 6pm on Friday for both personal callers and on the phone.
Thursday opening hours, meanwhile, will remain between 9am-1pm.
Fans who have not received their season tickets by Thursday, August 13th, should contact the ticket office by emailing the dedicated address seasontickets@cafc.co.uk, quoting your client reference number (formerly CON number), name, seat details and postcode.
Meanwhile, Saturday's crowd of 19,569 was the biggest opening attendance at The Valley since 2008 as the Addicks kicked-off their 2015/16 season in style.
And Meire wished to add her thanks to supporters for playing their part from the stands.
"It was the loudest I have ever heard the crowd at The Valley so I want to thank them for getting behind the team," she explained.
"Hopefully, there will be plenty more excuses to make such a noise for the rest of the season!"
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