The Football Supporters Association (FSA) have produced a charter of ticketing principles for the 2021/22 season. It covers:
- refund policies
- price freezing
- holding seats
- IFollow
- Access if capacity is reduced
- loyalty schemes
- disabled supporters
- the need for fairness and transparency
CAST have had some discussions with CAFC about season tickets and ticketing in general recently. We have put some ideas forward to them and have also now shared this charter with them.
The full charter can be seen here:
https://thefsa.org.uk/wp-content/uploads/2021/03/EFL-Ticketing-Charter-2021-22.pdf
If you have any comments on or suggestions about how CAFC should approach ticketing for next season please let us know at secretary@castrust.org
This is an interesting article by Ewan Murray in The Guardian on the same subject